Refund policy

Returns & Customer Satisfaction

Policy Effective: August 2026

At CLOTHING BY RISEN INC, we are dedicated to providing high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, you may request a return under the following terms.

Return Eligibility

Return requests must be submitted within 30 days after your order has been delivered.

Returned items must:

• Be unworn, unused, and in original condition
• Include original packaging, labels, and accessories
• Be free from stains, odors, or alterations
• Include proof of purchase

Items that do not meet these standards may not qualify for a refund.

Non-Returnable Items

The following items are excluded from returns:

• Personalized or custom-made products
• Clearance or final-sale merchandise
• Gift cards
• Products damaged after delivery because of improper handling

Refund Timeline

Returned merchandise will be inspected upon arrival.

If approved, refunds will be issued to the original payment method within 5–10 business days.

Your financial institution may require additional time to complete the transaction.

Incorrect or Damaged Products

If you receive an item that is damaged, defective, or different from what you ordered, please notify us within 7 days after delivery.

Please include:

• Order number
• Photos of the item
• Photos of the shipping package
• A brief explanation of the issue

Our team will review your request and provide an appropriate resolution.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is caused by our error or a confirmed product defect.